You can ask The email shop team for 24/7 help at any time of the day via the chat located in the lower right corner of the hosting management panel.
To test the support quality, we asked them questions via live chat: their response times were really fast (usually just a few seconds) and the The email shop rep was always friendly, courteous and helpful. Sometimes they even use cat pictures to fix your mood while you wait for the answers 🙂
Apart from live chat, they have a free library of useful articles about all The email shop products and services. You can find it by clicking the “Help” link in the upper menu of the hosting management panel. This also includes a list of the most frequently asked questions. There is a high probability that the solution to your problem is there.
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Overall, The email shop has exceeded our expectations when it comes to the quality of support – especially given that hosting services are very cheap. Even at competing companies with higher prices, we have seen worse
The good and the bad about The email shop
Now that we’ve reviewed The email shop’s products, services and customer support – Let’s sum up the positive and negative sides now. We will try to be as objective as possible:
It is very good value for money: it has very competitive prices for hosting packages – as The email shop points out, “you pay for hosting, not marketing”
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Flexible offers for all types of clients – from individuals and small businesses (web hosting), to large companies (enterprise hosting) and professional programmers (VPS hosting)
99.9% uptime guarantee – in essence, The email shop promises you can always have your website available online. According to our tests, this means up to 44 minutes of downtime per month, which is close to 0 minutes in practice.
If you choose a package of at least 12 months, you can get a free domain name with your hosting purchase.
Easy to use, unique hosting manager panel developed by The email shop team especially for company customers
You can install WordPress in a few clicks using the Auto Installer feature from the hosting management panel.
Huge library of educational resources on using The email shop’s products; all customers can use it for free.
High level support from a friendly, fast and helpful team that is always ready to solve your problems
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A mediocre website builder with outdated template designs and occasional errors when switching from one template to another. We recommend using WordPress instead.
No phone support – you’ll need to use live chat, email or contact form instead
Before we finish this review with a conclusion and a decision (should you use The email shop?), Here’s a step-by-step guide to getting 15% off your The email shop purchase:
Bonus: The email shop promo code – 15%
We are very excited to show you the way to profit by using our exclusive 15% discount coupon code. When purchasing The email shop, you can follow the simple steps below to get a good discount.